Shipping policy

We ship our products globally using reliable airmail and express carrier services. We provide a range of shipping solutions customized to your needs. For any inquiries regarding your shipment, please email us at sales@dot-gas.com.

1. Order Processing & Fulfillment

· Cancellation Deadline: Once an order status is marked as "Fulfilled" in our system and a tracking number has been generated, the order cannot be cancelled, intercepted, or modified.

· Fulfillment Window: Please allow 1–3 business days for our warehouse to accurately count, pack, and process your trimmings and hardware orders before dispatch.

2. Customs Duties, Import Taxes & VAT

· DDU (Delivered Duty Unpaid): All international shipments are dispatched on a DDU basis. This means that the product prices and shipping fees shown at checkout DO NOT include any local customs duties, Import VAT, or brokerage fees of the destination country.

· Buyer's Financial Responsibility: The buyer is solely responsible for paying all import taxes and customs duties imposed by their local government.

· Refusal to Pay Customs: If a shipment is rejected, abandoned, or destroyed by local customs due to the buyer’s refusal to pay import taxes or failure to provide required clearance documents, strictly NO refund will be issued.

· Customs Charges on Returns: In the event that a parcel is returned to our warehouse due to customs non-compliance, all actual import tariffs charged by our country's customs to receive the returned parcel will be deducted entirely from any potential store credit or refund.

3. Delivery Failures & Wrong Addresses

· Address Accuracy: It is the buyer's responsibility to provide a complete and accurate English shipping address, telephone number, and postal code.

· Unclaimed Packages: If a package is returned to us because of an incorrect address, insufficient contact details, or because it remained unclaimed at the local post office after multiple delivery attempts, the original shipping fee is non-refundable. The customer must pay a re-shipping fee if they wish for the order to be sent again.

4. Shipping Delays

While we partner with reliable global carriers, international transit times may vary due to customs clearance bottlenecks, holiday seasons, extreme weather, or regional postal strikes. We are not liable for delays caused by carrier operations or local customs enforcement.