Shipping policy

1. Order Processing, Fulfillment & Shipping
  • Cancellation & Modification Policy: Once an order is placed, the final invoice is issued, and payment is successfully completed, you will receive an ETA (Estimated Time of Arrival) notification. At this stage, the order is considered locked and cannot be cancelled, intercepted, or modified.

  • Cancellation Window: If you wish to cancel your order after receiving the ETA notification, you must submit a cancellation request within three (3) days of the notification date. If a request is not made within this 3-day timeframe, we reserve the right to refuse the cancellation.

  • Lead Time & Fulfillment: Please allow 10–15 business days for our warehouse to process, pack, and prepare your order before dispatch.

  • Standard Shipping: Our default shipping method is Airmail Shipping, which typically takes 10–15 business days for delivery after the order has been dispatched.

2. Customs Duties, Taxes & VAT (DDU/DDP)
  • DDU (Default): Unless stated otherwise or pre-paid at checkout, shipments are sent on a DDU (Delivered Duty Unpaid) basis. Buyers are solely responsible for all local import duties and taxes.
  • DDP Option: If tax/duty fees are calculated and paid directly during checkout, the order will ship DDP (Delivered Duty Paid), and no additional fees will be due upon delivery.
  • Refusal to Pay: If a shipment is abandoned or destroyed by customs due to a buyer's refusal to pay taxes, no refund will be issued.
  • Return Charges: Any customs penalties or fees charged to us for returned parcels will be deducted from any potential refund.
3. Delivery Failures & Wrong Addresses
  • Address Accuracy: Buyers must provide a complete and accurate English shipping address at checkout. We cannot modify addresses post-fulfillment.
  • Package Disposal: For many international methods, if a package is undeliverable due to an incorrect address or remains unclaimed, the carrier (e.g., USPS) will destroy it at the destination. It will NOT be returned to us.
  • No Refunds for Buyer Error: We strictly DO NOT issue refunds or free replacements for packages lost or destroyed due to customer address mistakes. A new order must be placed at the buyer's expense.
4. Shipping Delays
  • International transit times may vary due to customs bottlenecks, holidays, or postal strikes. We are not liable for delays caused by carrier operations or local customs enforcement.